Help Center

FAQs

ORDERING

Do I need to open an account in order to shop with you?

How do I /create an account?

How do I order?

I have problems adding items to my shopping cart

How do I pay for my orders?

Can I amend and cancel my order?

I have a discount code, how can I use it?

How will I know if my order is confirmed?

SHIPPING & DELIVERY

When will my order be processed?

How long will it take for me to receive my order?

How can I track my delivery?

What are the shipping charges like?

Can I change my shipping address after my order has been confirmed?

There is a missing item in my order, what should I do?

I’ve received a defective item, what should I do?

I’ve received an incorrect item, what should I do?

I’ve purchased the wrong size or color

I have not received my parcel, what should I do?

I have not received my parcel, what should I do?

Will there be an additional charge for redelivery?

I have yet to receive my parcel within the stipulated time frame. Whom can I contact?